Got Questions About fachai9?

Creating a fachai9 account is quick and straightforward. Visit the fachai9 Login page and click the registration option. You will need to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting, verify your email address via the confirmation link we send you. Once verified, you can log in and start exploring the platform. Remember — you must be 21 or older to register.

Yes. fachai9 operates in alignment with Philippine gaming regulations and the oversight framework of PAGCOR (Philippine Amusement and Gaming Corporation). We use industry-standard SSL/TLS encryption to protect all data transmitted on the platform, and all financial transactions are processed through trusted payment partners including GCash, PayMaya, BPI, BDO, and Metrobank. Your funds and personal information are safe with fachai9.

Yes. fachai9 requires all players to complete identity verification (KYC — Know Your Customer) before making withdrawals or accessing certain features. You will need to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license) and a selfie for facial verification. KYC is a regulatory requirement and also protects your account from unauthorized access. Most verifications are completed within 24 hours.

No. Each player is permitted to hold only one fachai9 account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances or bonuses. If you have forgotten your login details, use the password reset function on the fachai9 Login page or contact our support team.

fachai9 supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (check the cashier for current options)

All deposits are processed in Philippine Peso (₱).

The minimum deposit on fachai9 is ₱100 for most payment methods, making it accessible for players across the Philippines — whether you are in Manila, Cebu, Davao, or Quezon City. Some payment channels may have slightly higher minimums due to provider requirements. Check the cashier section in your account for the exact limits per method.

Most deposits via GCash and PayMaya are credited to your fachai9 account instantly. Bank transfers (BPI, BDO, Metrobank) typically take 15–30 minutes during banking hours. Over-the-counter deposits may take up to 2 hours after payment confirmation. If your deposit has not appeared after the expected timeframe, please contact our 24/7 live chat support with your transaction reference number.

fachai9 does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your provider before depositing. Any fees charged by third-party payment processors are outside fachai9's control.

To withdraw from fachai9, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts. Minimum withdrawal is ₱200.

Withdrawal processing times at fachai9 are as follows:

• GCash / PayMaya: Within 1–3 hours after approval
• Bank transfer (BPI, BDO, Metrobank): 1–3 business days

Withdrawals are reviewed by our finance team before processing. Most requests submitted before 5:00 PM PHT on business days are processed the same day. Weekend requests may be processed on the next business day.

Common reasons for withdrawal rejection include: incomplete KYC verification, active bonus wagering requirements not yet met, mismatched account details, or suspected fraudulent activity. If your withdrawal was rejected, you will receive an email explaining the reason. Contact our live chat support for assistance — we will help resolve the issue as quickly as possible.

fachai9 offers a variety of promotions for both new and existing players, including welcome deposit bonuses, free spins on selected slots, cashback offers, reload bonuses, and special event promotions tied to Filipino holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Check the Promotions section in your account for the latest offers — bagong promo lagi kaming naglulunsad!

Yes, you can forfeit an active bonus from your Account Settings under the Bonuses section. Note that forfeiting a bonus will also remove any winnings generated from that bonus. If you are unsure whether to keep or cancel a bonus, contact our support team — we can walk you through the implications before you make a decision.

Yes, you can forfeit an active bonus from your Account Settings under the Bonuses section. Note that forfeiting a bonus will also remove any winnings generated from that bonus. If you are unsure whether to keep or cancel a bonus, contact our support team — we can walk you through the implications before you make a decision.

fachai9 offers a comprehensive game library including:

• Slots: Hundreds of titles from top providers with various themes and jackpots
• Live Casino: Real-time baccarat, roulette, blackjack, and poker with live dealers
• Bingo: Classic and themed bingo rooms with regular jackpot draws
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Table Tennis: Dedicated table tennis betting markets

Yes. All slot and table games on fachai9 use certified Random Number Generator (RNG) technology, which ensures every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. Live dealer games use physical cards and wheels operated by trained dealers in real time, providing full transparency.

Absolutely. fachai9 is fully optimized for mobile play. You can access the complete game library directly through your mobile browser on Android or iOS — no app download required. The platform is responsive and works smoothly on smartphones and tablets. For the best experience, we recommend using a stable Wi-Fi or LTE connection.

Go to the fachai9 Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link expires after 30 minutes for security purposes. If you do not receive the email, check your spam folder or contact our live chat support for manual assistance.

You can update certain details (such as your contact number or address) from Account Settings after logging in. However, changes to your full name or date of birth require identity re-verification and must be requested through our support team. This is to prevent fraud and ensure account security. Please note that your registered name must match your government-issued ID.

If you wish to permanently close your account, contact our support team via live chat or email at [email protected]. Before closing, ensure you have withdrawn any remaining balance. Account closure is irreversible. If you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead — it gives you a structured break while keeping your account data intact.

fachai9 provides a full suite of responsible gaming tools accessible from your Account Settings:

• Deposit limits — daily, weekly, or monthly caps
• Loss limits — automatic session pause when reached
• Session time limits — with automatic logout
• Cooling-off periods — 24 hours, 7 days, or 30 days
• Self-exclusion — 6 months, 1 year, 3 years, or permanent
• Reality check reminders — periodic session summaries

Visit our Responsible Gaming page for full details.

The minimum age to play on fachai9 is 21 years old. This is a strict legal requirement under Philippine gambling regulations. We conduct mandatory age verification during registration and KYC. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. Please keep your account credentials secure and away from minors.

You are not alone, and reaching out is the right move. fachai9 encourages any player who feels their gambling is becoming a problem to:

• Use our self-exclusion tool immediately via Account Settings or live chat
• Visit our Responsible Gaming page for self-assessment tools and tips
• Contact PAGCOR's Responsible Gaming program for national support resources
• Reach out to our trained support team — we handle all such conversations with full confidentiality and zero judgment

Huwag mahiyang humingi ng tulong. Your wellbeing always comes first.