fachai9 Privacy Policy

1. Introduction & Scope

fachai9 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all users of the fachai9 platform, including the website at fachai9.app and any associated mobile applications or services (collectively, the "Platform").

This Privacy Policy describes how fachai9 collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of the Platform. It applies to all registered users, visitors, and any other individuals whose personal data we process in the course of operating our business.

By accessing or using the fachai9 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Platform and contact us to request account closure.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

fachai9 collects the following categories of personal data, depending on how you interact with the Platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, in connection with responsible gaming assessments).

3. How We Collect Your Data

fachai9 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention agencies, and credit reference agencies, where permitted by law.
• Publicly available sources: Information from public databases or government registries where relevant to our compliance obligations.

4. How We Use Your Personal Data

fachai9 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your fachai9 account, including authentication and security.
• Service delivery: To provide access to games, process bets, calculate winnings, and deliver the core features of the Platform.
• Financial transactions: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Identity verification & KYC: To verify your identity and age (21+) in compliance with Philippine anti-money laundering and gaming regulations.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• Responsible gaming: To monitor gaming patterns, enforce self-exclusion requests, apply deposit and loss limits, and identify players who may need support.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance in English and Filipino.
• Marketing communications: To send you promotional offers, bonuses , and platform updates where you have opted in to receive them. You may unsubscribe at any time.
• Legal compliance: To comply with applicable Philippine laws, regulations, court orders, and requests from regulatory authorities including PAGCOR.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features and performance of the fachai9 Platform.

5. Legal Basis for Processing

fachai9 processes your personal data on the following legal grounds under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):

• Contractual necessity: Processing required to perform our contract with you — including account creation, game delivery, and payment processing.
• Legal obligation: Processing required to comply with KYC, AML, and other regulatory requirements imposed on licensed gaming operators.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional features, where you have given clear, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

fachai9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory obligations.
• Technology service providers: Cloud hosting, data analytics, customer support software, and other technology vendors who process data on our behalf under strict contractual data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), courts, and other government bodies where disclosure is required by law or court order.
• Fraud prevention agencies: Organizations that help us detect and prevent fraudulent activity, cheating, and financial crime.
• Business successors: In the event of a merger, acquisition, or sale of all or part of fachai9's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Cookies & Tracking Technologies

fachai9 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and login state to provide a more personalized experience.
• Analytics cookies: Help us understand how users interact with the Platform — which pages are visited most, where users drop off, and how performance can be improved. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the fachai9 Platform. For full details on the cookies we use, please refer to our Cookie Notice, available on the Platform.

8. Data Retention

fachai9 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming history: Retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or unsubscribe, after which it is deleted within thirty (30) days.
• Technical and log data: Retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required, fachai9 will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

fachai9 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the fachai9 Platform is encrypted using industry-standard TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access controls: Personal data is accessible only to authorized fachai9 personnel and service providers who require it to perform their functions, on a strict need-to-know basis.
• Two-factor authentication (2FA): Available for all user accounts to provide an additional layer of login security.
• Regular security audits: fachai9 conducts periodic security assessments, penetration testing, and vulnerability scans to identify and address potential weaknesses.
• Incident response: fachai9 maintains a data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission (NPC) within the timeframes required by law.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by fachai9:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The fachai9 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law governing casino-style gambling. fachai9 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings or bonuses accrued by an underage user will be forfeited.

12. International Data Transfers

fachai9 primarily processes and stores personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located in other countries, for example in connection with cloud hosting or technology services.

Where personal data is transferred outside the Philippines, fachai9 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include:

• Contractual clauses requiring the recipient to protect the data to Philippine standards.
• Transfers to countries recognized as providing an adequate level of data protection.
• Other legally recognized transfer mechanisms as approved by the National Privacy Commission.

You may request further information about the safeguards applicable to any specific international transfer by contacting our Data Protection Officer.

13. Updates to This Privacy Policy

fachai9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. The date of the most recent revision is always displayed at the top of this page.

When material changes are made to this Policy, fachai9 will notify you through one or more of the following channels: a prominent notice on the Platform, an email to your registered address, or an in-account notification. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically. If you have concerns about any changes, please contact our Data Protection Officer before continuing to use the Platform.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the fachai9 Data Protection Officer (DPO):

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 directly on the fachai9 Platform
• Response Time: We aim to respond to all privacy-related inquiries within 15 business days.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns, self-exclusion requests, or account restrictions, please visit our Responsible Gaming page or contact our support team directly.